Motivated and results-driven professional with 8+ years of experience in customer service, sales operations, and team leadership across BPO, retail, and freelance environments. Recognized for strong problem-solving skills, a proactive work ethic, and the ability to thrive in fast-paced, high-pressure settings.

Proficient in CRM platforms including Clio, VICI, and Microsoft 360, with a proven ability to manage client interactions, streamline processes, and ensure efficient order fulfillment. A Certified Clio Administrator, I bring expertise in communication, coaching, and task management.

I also completed three years of undergraduate studies in B.S. Medical Technology at Our Lady of Fatima University, which provided me with a solid foundation in analytical thinking and attention to detail. Committed to delivering exceptional customer experiences, I continuously strive to drive process improvement and long-term success.